Last updated: 9 November 2026
Subscriptions
You can cancel a subscription at any time by writing to info@effectiveintelligence.in. Cancellation takes effect at the end of the current billing period, and you keep access until then. We do not refund part of a period already started, except where we have failed to provide the service.
Projects and one-off services
If you cancel before work starts, we refund the full amount paid. If you cancel after work has started, we charge for the work completed up to that point, as agreed in your order, and refund the balance.
Devices
Devices supplied by us are covered by the warranty stated in your order. A device that is faulty on delivery is repaired or replaced; if we cannot do either, we refund its price.
How refunds are paid
Approved refunds are processed within 7 working days to the original payment method. Your bank or card issuer may take a few more days to show the credit.
Payment problems
If you were charged twice or a payment failed but money left your account, write to info@effectiveintelligence.in with the payment reference and we will resolve it.
Contact
Questions about this page: info@effectiveintelligence.in.